Terms and Conditions (T&C)
for the rental of vacation apartments at Landhaus Apartments Prägant
Table of Contents
§1 Scope & Contracting Parties
§2 Conclusion of the Contract and Down Payment
§3 Prices and Payment Terms
§3a Local Tax / Tourism Tax
§4 Check-in and Check-out, Use of the Vacation Rental
§5 Cancellation and Withdrawal
§6 Obligations of the Tenant
§7 Early Termination of the Contract by the Landlord
§8 Pets
§9 Use of the Wellness Area
§10 Internet & Wi-Fi Use
§11 Loss of Keys
§12 Video Surveillance and Parking Spaces
§13 Liability
§14 Data Protection
§15 Final Provisions
§16 Online Dispute Resolution
§17 Contract Language
§1 Scope & Contracting Parties
These General Terms and Conditions (GTC) apply to all contracts for the rental of vacation apartments entered into between Heimo Prägant KG (hereinafter referred to as the “Landlord”) and the tenant. These contracts pertain to the rental of vacation apartments and do not constitute hotel services. Any deviating agreements or special provisions that do not correspond to the nature of a vacation rental are only valid if they have been agreed upon in writing.
For the purposes of these Terms and Conditions, “written form” also includes communication via email.
§2 Conclusion of the Contract and Down Payment
The rental agreement between the landlord and the tenant is concluded upon receipt of the written booking confirmation; the booking confirmation also serves as the rental agreement for the purposes of these General Terms and Conditions. Upon receipt of the booking confirmation, a deposit equal to 30% of the rental price must be paid within 7 days. The remaining balance is to be paid upon arrival in cash or by credit card (MasterCard, Visa) or debit card. If the deposit is not paid by the due date, the landlord reserves the right to cancel the reservation.
§3 Prices and Payment Terms
The rental price agreed upon in the contract includes the use of the vacation rental as well as the agreed-upon ancillary services (e.g., final cleaning, bed linens, towels, Wi-Fi, parking, and use of the wellness area as described). All prices include the applicable value-added tax, unless otherwise stated.
The price displayed on the website or in the booking system at the time of booking applies. If a displayed price clearly and recognizably deviates from the price listed for comparable apartments and time periods or from the usual seasonal price (such as when it is a multiple of the usual price, e.g., due to a typing or technical input error), this constitutes a mistake in representation that is recognizable to the guest. In this case, the landlord is entitled, pursuant to §871 of the Austrian Civil Code (ABGB), to contest the contract and either demand payment of the correct, market-standard price or withdraw from the contract; this does not apply to ordinary calculation errors or errors of intent on the part of the landlord that were not recognizable to the guest. The landlord shall inform the guest immediately, but no later than before the guest has made arrangements in reliance on the booking. If the landlord demands payment of the corrected price, the guest is entitled in return to a right of withdrawal free of charge: The guest may withdraw within 7 days of notification without giving reasons; any payments already made will be refunded in full.
Regular guests who have stayed with the property owner at least five times over the past ten years receive a 5% loyalty discount on the current rate—exclusively for direct bookings made through the property owner and not combinable with other promotions or discounts.
§3a Local Tax / Tourism Tax
In addition to the rental price, the applicable local tax (tourism tax) must be paid in accordance with the Carinthian Tourism Act. This tax is calculated per person per night and is not included in the rental price. Children and adolescents up to the legally defined age limit are exempt from the local tax. The amount of the local tax may change due to legal amendments or municipal resolutions; the rate in effect on the date of travel applies. The landlord is obligated to collect this tax on behalf of the municipality and remit it to the municipality of Bad Kleinkirchheim .
§4 Arrival and Departure, Use of the Vacation Rental
The vacation rental is available from 3:00 p.m. on the day of arrival and must be vacated by 9:00 a.m. at the latest on the day of departure; the earlier check-out time compared to hotels is due to the comparatively greater amount of preparation required for subsequent guests in self-catering apartments. In the event of a late checkout, an additional day’s rent may be charged unless the tenant can provide proof that the associated costs were lower. Keys will be handed over upon arrival only after full payment of the remaining balance in accordance with §2. The apartment may be used exclusively by the number of people specified in the rental agreement.
If the booked vacation rental is not available on the day of arrival for reasons beyond the landlord’s control (e.g., technical malfunction, delayed checkout by the previous guest), the landlord is entitled to offer the guest equivalent alternative accommodations. If equivalent alternative accommodations are not available or are not reasonable for the guest to accept, the guest may cancel the reservation free of charge; any payments already made will be refunded in full.
§5 Cancellation and Withdrawal
Since this is an accommodation service with a fixed date, there is no statutory right of withdrawal (right to cancel) for distance contracts (online bookings) pursuant to Section 18(1)(9) of the FAGG. Only the following cancellation policies apply.
Cancellations must be made in writing (an email is sufficient).
For direct bookings made through the property owner, the following applies: If you cancel up to 30 days before the agreed arrival date, the deposit will be refunded in full. If you cancel within 30 days of arrival, the full agreed-upon rental price, including final cleaning, is due; any local tax already paid but not yet used will be refunded. This also applies accordingly in the event of early departure, for the nights that were not used.
The tenant has the right to prove that the landlord suffered no damage, or only significantly less damage, as a result of the cancellation or early departure—in particular because the apartment could be rented to another party or because expenses were saved; in this case, the amount withheld will be reduced accordingly.
The landlord recommends that the tenant purchase travel cancellation insurance; the landlord will provide a booking link for this upon request.
For bookings made through third-party providers or platforms (e.g., seeundberg.at, Booking.com, Airbnb), the terms and conditions specified on those sites apply and take precedence over these Terms and Conditions.
The landlord is entitled to terminate the lease in the event of force majeure (e.g., natural disasters, government-mandated closures, pandemics) or for other compelling reasons. In such cases, the tenant is not entitled to compensation; however, any payments already made will be refunded.
§6 Obligations of the Tenant
The tenant agrees to treat the vacation rental and all its contents with care. Any damage must be reported to the landlord immediately.
Use of the vacation rental for parties, events, or commercial purposes is not permitted without the landlord’s prior written consent. Outside guests may only enter the apartment with the landlord’s prior consent. Smoking is strictly prohibited in all apartments. In the event of a violation, a special cleaning fee will be charged. Guests must avoid disturbing the peace, particularly between 10:00 p.m. and 7:00 a.m. Trash must be properly sorted and disposed of in the designated bins. If keys are lost, the tenant is liable for the costs of replacement or changing the lock in accordance with §11.
§7 Early Termination of the Contract by the Landlord
The landlord is entitled to terminate the lease agreement without notice if the tenant or his or her traveling companions significantly disturb the peace of the property, engage in grossly inappropriate behavior toward other guests or neighbors, violate the house rules, or use the apartment for purposes other than those intended.
In the event of termination without notice, there is no entitlement to a refund of the rental price for nights already stayed. For nights within the booked period that have not yet been occupied, §5 (including the tenant’s right to provide proof) applies accordingly. Irrespective of this, the landlord remains entitled to separately claim compensation for actual property damage to the apartment or its furnishings, as well as for any additional cleaning costs incurred as a result.
§8 Animal Husbandry
Pets (especially domestic animals) are not permitted in any of the vacation rentals. This policy is in place for reasons of hygiene, cleanliness, and consideration for other guests. In the event of a violation, the landlord may terminate the contract immediately and demand payment for special cleaning costs or compensation for damages.
§9 Use of the Wellness Area
The wellness area (sauna, sanarium, steam room, etc.) may be used by adults and teenagers 14 years of age and older when accompanied by an adult. Individuals with health conditions (e.g., cardiovascular diseases) are required to assess whether it is safe for them to use the facilities on their own responsibility and, if in doubt, to seek medical advice in advance.
The landlord is not liable for damage resulting from improper use by the guest or failure to follow the instructions for use. In all other respects, the landlord’s liability is governed by the provisions set forth in §13.
§10 Internet and Wi-Fi Use
Free Wi-Fi is available to the tenant during their stay. The login information will be provided upon arrival. The tenant agrees not to use the Internet access for any unlawful purposes (e.g., copyright infringement, illegal downloads, or accessing content harmful to minors).
Since the country house is located in a rural area, internet speeds may vary. The landlord does not guarantee the continuous availability or speed of internet access. In the event of technical malfunctions or maintenance work, internet access may be temporarily restricted or disabled without giving rise to any claims.
§11 Loss of Keys
If a key is lost, a flat fee of €50.00 will be charged to cover the cost of replacement and reprogramming. If the lock system must be replaced for security reasons, the actual costs incurred will be charged. The tenant may provide evidence that the actual damage was less than the amount charged. The loss must be reported immediately.
§12 Video Surveillance and Parking Spaces
A free parking space is available to the tenant during their stay. There is no entitlement to a specific parking space.
The parking lot and certain areas (e.g., ski and bike storage rooms) are monitored by video surveillance for security purposes. Video surveillance is used exclusively to protect property (theft and vandalism prevention) and is conducted on the basis of legitimate interest pursuant to Article 6(1)(f) of the GDPR. The recordings are automatically deleted after no more than 72 hours, unless they are needed to investigate a specific incident. Only the property owner has access to the recordings. The monitored areas are marked with signs. Further information in accordance with Article 13 of the GDPR can be found in our Privacy Policy.
Parking vehicles and leaving items on the premises is at your own risk. The lessor is liable only in cases of willful misconduct or gross negligence.
§13 Liability
The landlord is liable only for damages resulting from intentional or grossly negligent conduct. The landlord is liable for valuables, cash, or electronic devices only within the scope of the preceding sentence (intent/gross negligence); otherwise, it is recommended that you do not leave valuables unattended in the apartment. Any liability for force majeure (e.g., power outages, natural disasters, technical malfunctions, government measures) is excluded.
§14 Data Protection
The landlord processes personal data (e.g., name, address, email, payment information) solely for the purpose of fulfilling the contract in accordance with the provisions of the GDPR and the Austrian Data Protection Act (DSG). Personal data will only be disclosed to third parties to the extent necessary to comply with legal obligations (e.g., guest registration) or to process payments. You can find detailed information in the privacy policy on our website.
§15 Final Provisions
Austrian law applies.
Disputes arising from this contract are subject to the statutory rules on jurisdiction, in particular the mandatory venue based on the location of the subject matter for disputes regarding the contract’s existence (Section 83 in conjunction with Section 49(2)(5) JN) as well as the consumer protection provisions of Section 14 KSchG.
If any provision of these Terms and Conditions is or becomes invalid, the validity of the remaining provisions shall remain unaffected.
Any amendments or additions must be made in writing; email is also considered valid for this purpose.
§16 Online Dispute Resolution
The European Commission provides a platform for online out-of-court dispute resolution: ec.europa.eu/consumers/odr. The landlord is neither obligated nor willing to participate in a dispute resolution procedure before a consumer arbitration board.
§17 Language of the Contract
An English translation of these Terms and Conditions is also available. In the event of any discrepancies between the German and English versions, the German version shall prevail.
Heimo Prägant KG
Landhaus Apartments Prägant
Kirchheimer Weg 8, 9546 Bad Kleinkirchheim
Phone: +43 (0)4240 8128
Email: [email protected]
Website: www.praegant.net
As of August 2026
